Complaints

Complaints about unsafe or hazardous conditions may be made by phone or in person at Providence Fire Department Headquarters.

Complaints may be made anonymously, or you can include your contact information to be informed on the outcome of your complaint.

Complaints are typically received from:

• Tenants
• Landlords
• Business Customers
• Citizens
• Visitors to Providence

Many of our complaints are sent in by Providence firefighters when they discover unsafe conditions as they travel about the city performing their normal duties.

Complaints that identify serious violations are ordered corrected immediately or as soon as reasonably possible. Some complaints are found to be unjustified when they are investigated and no action will be taken.

All complaints received by the Providence Fire Department will be investigated by an Assistant Deputy State Fire Marshal working in the Fire Prevention Bureau.

Anyone wishing to register a complaint may do so by phone by calling 401-243-6050 during normal business hours.

Walk-in complaints are made at:
Fire Department Headquarters
3rd Floor at 325 Washington Street

Business hours are Monday- Friday from 8:30am to 4:00pm.