ProvStat
The Evolution of ProvStat
Since 2003, ProvStat has been the driving force behind data collection and data analysis in the City of Providence, working with department and agency directors on the development of meaningful metrics by which to measure the City's performance on operating goals, improvements in service delivery, and efficient use of City resources.
By implementing user-friendly data systems and data collection schemes, ProvStat laid the foundation for what has become a valuable and widely-used management practice: data-driven decision-making.
In the beginning, ProvStat provided hands-on assistance with the transformation of the City's technology infrastructure, designing and building customized data bases and software applications that would bring some City departments from paper-laden operation to the brave new world of electronic data capture.
Later, ProvStat assisted the departments with data analyses and reports that would not only inform managers about day-today operations in a way that they had never seen before, but it also became the basis for regular reviews of City departments by the Mayor.
Today, managers utilize internal, administrative data reports, GIS (Geographic Information System) mapping, and trend-noting bar graphs as they chart their courses to improved organization, improved operation, resource deployment, and resource allocation.
Gone are operating decisions and improvement strategies based on gut-feel, guesswork, and anecdotes. In its place, ProvStat analysis --- a valuable management tool for both the Mayor and City Directors.
ProvStat Today - Robust and Comprehensive
While continuing to collect, analyze and provide management-level data for City Departments, ProvStat now tracks results on wider-ranging City efforts, goals and initiatives, many involving multiple City Departments.
Also, since 2008, ProvStat oversees and manages a powerful Constituent Relationship Management (CRM) system through which service requests and resident concerns are managed and tracked electronically. This centralized system not only supports measurement and management of performance in City service delivery, but also provides enhanced accountability,enabling Department Directors and the Mayor to ensure that City Government is being responsive, that programs and initiatives are operating effectively and efficiently, and that tax dollars are being well spent.
ProvStat has always supported a management culture of 'Data-Driven Decision Making' and 'Managing For Results'. Today, ProvStat continues to provide an important and valuable function and clearly exemplifies significant advances in modern city government.
|
For more information, contact us via email at ProvStatInfo@providenceri.com or call (401) 421-2489 ext 736.
|
Providence City Hall
Phone: (401) 421-7740 · TDD (401) 751-0203
25 Dorrance Street, Providence, RI 02903