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PRIVACY and SECURITY POLICY
The City of Providence recognizes the fact that privacy is important to Internet users. Our objective is to protect the privacy of ProvidenceRI.com web site users. This policy has been prepared to address the various issues that arise in conjunction with web site use. The City encourages user participation; our goal is to provide meaningful electronic content and to make government services more accessible.
Consistent with this Privacy and Security Policy, City employees who have access to personal information are required to protect this information. Further purposes of said policy are to (i) ensure the security and confidentiality of such information in manner consistent with industry standards, (ii) protect against anticipated threats or hazards to the security or integrity of such information and (iii) protect against unauthorized access to or use of such information in a manner that creates a substantial risk of identity theft or fraud against such city employees.
The City collects personal identifiable information only to communicate with you, to process your request for information, or to process your online transaction
Personal Identifiable Information can mean any identifiable information from or about a City employee including, but not limited to:
(a) First and last name;
(b) home or other physical address, including street name, name of a city or town, and zip code;
(c) email address or other online contact information, such as an instant messaging user identifier or a screen name that reveals an individual’s email address;
(d) telephone number;
(e) Social Security Number, tax identification number, passport number, a driver’s license, or any other government-issued identification number;
(f) financial account number, or credit or debit card number, with or without any required security code, access code, personal identification number or password, that would permit access to a resident’s financial account; provided, however, that “Personal information” shall not include information that is lawfully obtained from publicly available information, or from federal, state or local government records lawfully made available to the general public.;
(g) Internet Protocol (“IP”) address or host name that identifies an individual;
(h) Persistent Identifier, such as a processor serial number, that is combined with other available data that identifies an individual.
The City may retain for our records any communication you
submit along with our response.
On-line Transactions (Parking Tickets and Minor Moving Violations) - Every effort is made to protect any sensitive personal information you give online. The ticket payment processing site uses a secure server for conducting online financial transactions. If your browser is properly configured and your computer is operating properly, all credit cards and other payment information that you transmit will be protected by encryption technology. The encrypted information is shared only with our bank and a credit card clearinghouse, both of which also operate secure servers. Access to these records is limited to a very small number of employees who need it in order to perform a specific job.
Web based Statistics - For web site management, we monitor our usage logs and collect statistical information to help us improve our online services. We wish to monitor website and technical performance, and to see what areas are of most and least interest, so that we can strengthen our service and meet the overall needs of our users. No attempts are made to identify individual users or their usage habits unless there are unauthorized attempts to upload or change information, or otherwise cause damage.
Links to Other Sites - At our discretion, we link to other sites and servers that provide access to information and business that we view to be of interest to the local community, our regional users and our international visitors. External links do not constitute an endorsement.
When you leave our site, please check the Privacy and Security policy of the site you are visiting. The City is not responsible for content on external sites. If you encounter an obscene site or dead link, please email the Webmaster so that we may take appropriate action.
Unauthorized attempts to access our system - Unauthorized attempts to upload or change information at ProvidenceRI.com are strictly prohibited and may be prosecuted by applicable Computer Crime Laws and Statutes.
City of Providence
25 Dorrance Street
Providence, Rhode Island 02903
Phone: (401) 421-7740
Please E-mail us with Comments on this Service