ProvStat uses cutting edge technologies to capture more comprehensive, more accurate, more detailed data about city services than has ever been captured before. This data serves as the basis for discussion about everything from service delivery to quality of life in Providence neighborhoods.

Simply stated, ProvStat is a way to look at city government through a different lens. It is becoming increasingly useful to city department directors and others involved in planning, resource allocation, and budgeting.

Among the data ProvStat raises are:

   o work activity
   o calls for service
   o citizen requests and concerns

This data is used in ongoing conversations about quality of service as well as improvement strategies.

Where did ProvStat come from?

Even before he took office, Mayor Cicilline developed the concept that would help Providence learn and understand how the city was doing at any given time in fighting crime, educating our children, and managing our finances. He named this effort, "ProvStat".

Since January 2003, a team of specialists has been gathering and analyzing data about city operations, meeting regularly with the Mayor and city officials to present and discuss the data ProvStat has collected.

What's the value to residents / general public?

ProvStat data and analysis leads managers to think about current service delivery methods and prompts questions like, 'How can we do better?' or, 'How does our progress compare with other cities?'

There is no question that improving the performance of city government will result in improving the quality of life in Providence. However, improving performance relies heavily on having an objective means for measuring city services. ProvStat is that means.

Contacting us